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Employee Experience (EX) stories

Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026
CrowdStrike, Qualtrics link up to secure AI-driven data
Data Protection

CrowdStrike, Qualtrics link up to secure AI-driven data

CrowdStrike links Falcon Shield with Qualtrics XM to extend SaaS security, monitoring and automated policy enforcement across experience data.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
Gartner: LLMs to reshape PR budgets & staff chatbots
Marketing Technologies

Gartner: LLMs to reshape PR budgets & staff chatbots

Gartner predicts public LLMs will double PR budgets by 2027 as AI search reshapes discovery and employee chatbots replace intranets.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
HR, IT & finance urged to align on corporate travel
Digital Transformation

HR, IT & finance urged to align on corporate travel

HR, IT and finance must align on corporate travel or risk frustrated staff, weak compliance and poor cost control, SAP Concur warns.

By Sean Mitchell • 5 min read • Tue, 17th Feb 2026
Capita cuts hiring time by 43% with Workday AI tools
Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
TCS to modernise Flight Centre's global tech services
Disaster Recovery

TCS to modernise Flight Centre's global tech services

TCS will overhaul Flight Centre's global tech backbone, standardising cloud, networks and platforms to boost resilience and performance.

By Karen Joy Bacudo • 3 min read • Tue, 10th Feb 2026
UKG names Paul Broughton Asia Pacific managing director
Digital Transformation

UKG names Paul Broughton Asia Pacific managing director

UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 10th Feb 2026
A look ahead: workplace and tech converge in 2026
Software-as-a-Service

A look ahead: workplace and tech converge in 2026

Australian workplaces brace for 2026 as AI, hybrid models and security demands converge to reshape how, where and why people work.

By Brad Pulford • 6 min read • Tue, 10th Feb 2026
Empathix unveils EMMY, a voice-led AI job search tool
Human Capital Management

Empathix unveils EMMY, a voice-led AI job search tool

Empathix launches EMMY, a voice-led AI job search assistant for New Zealand and Australia that swaps job boards for conversational hiring.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026

Stories from Other Regions

Employee Experience (EX) stories

New GoVo platform aims to unlock unused UK volunteer hours
Human Capital Management

New GoVo platform aims to unlock unused UK volunteer hours

Royal Voluntary Service launches GoVo for Business to match unused UK staff volunteering hours with thousands of charity roles nationwide.

By Mark Tarre • 4 min read • Fri, 20th Feb 2026
eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026
Sapia.ai unveils Phai, an AI coach for career change
Human Capital Management

Sapia.ai unveils Phai, an AI coach for career change

Sapia.ai debuts Phai, an AI chat coach designed to help workers rethink careers, build confidence and navigate changing job markets.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
AI misalignment costs UK firms billions in lost gains
Digital Transformation

AI misalignment costs UK firms billions in lost gains

Misaligned expectations over workplace AI risk costing UK employers up to GBP £60 billion a year in lost productivity and savings.

By Karen Joy Bacudo • 5 min read • Fri, 13th Feb 2026
AI productivity gains undermined by rising rework burden
DevOps

AI productivity gains undermined by rising rework burden

AI tools save hours at work but Workday finds nearly 40% of those gains are wiped out as staff redo, check and correct low-quality outputs.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
AI agents go mainstream in Singapore sales teams
Customer Relationship Management

AI agents go mainstream in Singapore sales teams

AI agents are rapidly entering Singapore sales teams, with 80% already using AI tools as leaders turn to automation to ease admin pressures.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
AI agents surge in Australia, but integration lagging
Software-as-a-Service

AI agents surge in Australia, but integration lagging

Australian firms race to deploy AI agents, but siloed systems and weak integration threaten hoped-for productivity gains.

By Shannon Williams • 4 min read • Fri, 6th Feb 2026
Omnissa honours global innovators in digital workspaces
Digital Signage

Omnissa honours global innovators in digital workspaces

Omnissa launches annual awards spotlighting customer-led innovation in digital workspaces across healthcare, government, travel and finance.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
AI boosts engagement but 'shadow AI' risk grows in UK
Data Protection

AI boosts engagement but 'shadow AI' risk grows in UK

AI rollouts are lifting UK staff engagement, but new research warns unapproved 'shadow AI' use is outpacing employers' controls.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026