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Employee Experience (EX) Stories - Page 30

Global Stories

Employee Experience (EX) stories

Unisys named global leader in ISG 2024 workplace report
Human Capital Management

Unisys named global leader in ISG 2024 workplace report

Unisys has been named a global leader in the 2024 ISG Provider Lens Future of Work Services Report, achieving 30 leader designations across six regions.

By Shannon Williams • 2 min read • Fri, 1st Nov 2024
NICE recognised as leader in 2024 Gartner Magic Quadrant
Unified Communications

NICE recognised as leader in 2024 Gartner Magic Quadrant

NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.

By Imee Dequito • 2 min read • Thu, 31st Oct 2024
Freshworks launches Freddy AI Agent for service efficiency
Customer Experience

Freshworks launches Freddy AI Agent for service efficiency

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

By Kaleah Salmon • 4 min read • Wed, 30th Oct 2024
Freshworks launches Freddy AI Agent for streamlined support
Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Freshworks launches Freddy AI agents for swift deployment
Unified Communications

Freshworks launches Freddy AI agents for swift deployment

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

By Sean Mitchell • 3 min read • Thu, 24th Oct 2024
WorkBuzz acquires Agenda Consulting to boost NFP engagement
Human Capital Management

WorkBuzz acquires Agenda Consulting to boost NFP engagement

WorkBuzz has acquired Agenda Consulting to enhance engagement services for global not-for-profits, combining expertise to support employee and volunteer experiences.

By Kaleah Salmon • 2 min read • Wed, 16th Oct 2024
AI may render traditional IT helpdesks obsolete by 2027
Digital Transformation

AI may render traditional IT helpdesks obsolete by 2027

Nexthink's study reveals traditional IT helpdesks may vanish by 2027, with 79% of IT workers foreseeing a major transformation driven by AI advancements.

By Sean Mitchell • 3 min read • Thu, 10th Oct 2024
Riverbed & Intel partner to enhance digital experiences
Human Capital Management

Riverbed & Intel partner to enhance digital experiences

Riverbed has partnered with Intel to launch Aternity, a solution enhancing device observability via Intel Thunderbolt and Wi-Fi technologies, set for limited release by late 2024.

By Sean Mitchell • 3 min read • Wed, 9th Oct 2024
ControlUp leads digital employee experience solutions market
Public Cloud

ControlUp leads digital employee experience solutions market

ControlUp has been named the top Digital Employee Experience solution by the DaaS Like a Pro 2024-2025 report, used by 24% of contributors.

By Catherine Knowles • 2 min read • Thu, 3rd Oct 2024
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024

Stories from Other Regions

Employee Experience (EX) stories

Singapore workers face trust issues but lead in AI training
Human Capital Management

Singapore workers face trust issues but lead in AI training

Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.

By Shannon Williams • 3 min read • Tue, 22nd Oct 2024
Singapore employees experience challenges & AI advances
Human Capital Management

Singapore employees experience challenges & AI advances

Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.

By Shannon Williams • 3 min read • Fri, 18th Oct 2024
Chaos, trust issues and AI gaps impact employee wellbeing in AU
Human Capital Management

Chaos, trust issues and AI gaps impact employee wellbeing in AU

A new Qualtrics report reveals that workplace chaos and trust issues are diminishing employee wellbeing in Australia, with only 39% of young workers planning to stay long-term.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
New Zealand workplaces face challenges in employee trust
Human Capital Management

New Zealand workplaces face challenges in employee trust

Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.

By Catherine Knowles • 4 min read • Thu, 17th Oct 2024
Flexible working crucial for NZ office workers, survey shows
Human Capital Management

Flexible working crucial for NZ office workers, survey shows

A recent survey reveals that 45% of New Zealand office workers would reconsider their jobs if work-from-home options were reduced, highlighting a shift in workplace preferences.

By Catherine Knowles • 3 min read • Wed, 9th Oct 2024
Salesforce reveals five AI personas in Singapore's workforce
Marketing Technologies

Salesforce reveals five AI personas in Singapore's workforce

A new Salesforce study reveals five AI personas in Singapore's workforce, highlighting how employees engage with artificial intelligence in their roles.

By Sean Mitchell • 3 min read • Tue, 8th Oct 2024
Is a unified technology approach key to retail growth?
Customer Experience

Is a unified technology approach key to retail growth?

Australia's retail sector sees cautious growth amid falling inflation, with technology seen as key to cutting costs and boosting efficiency.

By Simon Le Grand • 4 min read • Thu, 3rd Oct 2024